Our terms,
in full transparency.

These Terms of Service (the "Terms") define the conditions of access to and use of the BlunxAI platform (the "Service"), available from the blunxai.com website and its API.

The Service is a SaaS analytical intelligence solution that lets developers and companies connect their databases and query their data in natural language through a multi-agent artificial intelligence system.

The Terms apply, without restriction or reservation, to any user (the "User" or "Customer") who created an account, subscribed to a plan or used the Service, whatever plan was chosen (free or paid).

They apply to the exclusion of all other conditions, in particular those applicable to services offered by third parties. In the event of a conflict between the Terms and a quote or service agreement signed with BlunxAI, the latter prevails.

In these Terms, the following terms have the meanings set out below:

• Service: the BlunxAI platform, its features, its interface, its SDK and its API, in the version in force at the time of use.
• User / Customer: any natural or legal person holding an account on the Service, acting in the course of their professional activity or individually.
• Account: the personal space created by the User to access the Service and manage their subscription.
• Application: the space configured in the Service that allows a database to be connected, API keys to be generated and analytics features to be exposed to an external application.
• Data: the User's data, including data from their connected databases, as well as the information sent to the Service in the course of its use.
• Generated content: the answers, analyses, reports, visualizations and other results produced by the Service from the User's Data.
• Subscription: the paid plan subscribed to by the User, billed on a monthly or annual cycle.

Access to the Service requires the creation of an account. By creating an account, the User declares that they:

• are at least 18 years old and have the legal capacity required to accept these Terms;
• provide accurate, up-to-date and complete information when registering;
• if acting on behalf of a legal entity, hold the necessary authority to bind it.

The User is solely responsible for keeping their login credentials and API keys confidential. Any use made from their account is deemed to have been made by them. They undertake to notify BlunxAI immediately of any unauthorized use of their account.

BlunxAI reserves the right to refuse the creation of an account or to suspend it, in particular in the event of a breach of these Terms, fraudulent behaviour or failure to comply with applicable regulations.

The Service notably allows the User to:

• connect one or more databases (PostgreSQL and other supported databases);
• query their data in natural language and obtain answers, analyses and reports generated by a multi-agent AI system;
• generate and manage API keys to integrate the analytics features into their own applications (chat, insights, reports);
• track the usage and consumption associated with each application.

The Service is constantly evolving. BlunxAI reserves the right to evolve, modify, suspend or discontinue all or part of the Service, its features or its interface, without this giving rise to any compensation, subject to the contractual continuity of the essential features.

Subject to compliance with these Terms and payment of the applicable subscriptions, BlunxAI grants the User a personal, non-exclusive, non-transferable and revocable licence to use the Service, for the duration of their subscription, in accordance with the documentation and the applicable usage limits.

Each plan (free or paid) has its own usage caps (number of applications, request volume, available features). These caps are set out on the Pricing page and in the dashboard. Exceeding these caps may result in the temporary suspension of the features concerned.

The User undertakes to:

• keep their account information up to date and secure;
• keep their passwords, API keys and access tokens confidential;
• comply with the usage limits and quotas applicable to their plan;
• only connect to the Service databases for which they hold the necessary rights and authorizations;
• use the Service in accordance with its documentation and applicable regulations, in particular regarding personal data protection (GDPR) and intellectual property;
• not attempt to access the accounts, applications or data of other users.

The User must not use the Service in a manner contrary to applicable laws and regulations. In particular, they must not:

• resell, rent, sublicense or make the Service available to third parties, except with the prior written agreement of BlunxAI;
• attempt to circumvent the security, authentication or usage limitation measures of the Service;
• carry out reverse engineering, decompile, disassemble or extract the source code of the Service;
• send to the Service unlawful or defamatory content, content that infringes the rights of third parties, or data to which they do not lawfully have access;
• scrape, copy or bulk-collect the data or content accessible through the Service;
• use the Service to train, develop or improve competing artificial intelligence models;
• harm the proper operation of the Service (overload, spam, attacks, etc.).

Any breach of these obligations may result in the immediate suspension of the account and/or termination of the subscription, without prejudice to any damages BlunxAI may claim.

The User remains the sole owner of their Data and of the Content generated from it. BlunxAI claims no ownership rights over the User's Data and uses it only to provide, maintain and secure the Service.

Connected databases are accessed in read-only mode: the Service is strictly designed to query data (SELECT statements) without ever modifying or deleting it, or running any write operations.

The User warrants that they hold all necessary rights and authorizations over the Data connected to the Service, and that they comply with applicable regulations, in particular regarding personal data protection. It is up to them to put appropriate measures in place (anonymization, pseudonymization, access authorizations) before connecting sensitive data.

On simple request or through the dashboard, the User can export or have their Data deleted, subject to legal retention obligations. The rules for processing personal data are detailed in the Privacy Policy.

The Service relies on artificial intelligence models (large language models) provided by third-party vendors. To answer the User's questions, certain queries and data may be transmitted to these vendors, limited to what is strictly necessary and under secure conditions (see the Privacy Policy).

AI-generated Content is provided for information purposes only. As AI models can make mistakes or produce inaccurate or incomplete results, the User acknowledges that:

• the generated Content constitutes neither professional advice nor a guarantee of accuracy, completeness or reliability;
• it is up to them to verify and validate the results before any decision-making or professional use;
• the User is solely responsible for how they use the generated Content.

BlunxAI does not use the User's Data to train its own models or those of its vendors without the User's prior explicit consent.

The Service is offered under a free plan and paid subscription plans, whose features and prices are detailed on the Pricing page. BlunxAI reserves the right to change its prices at any time, subject to 30 days' prior notice to the User.

Payments are made by credit card through the secure payment provider Stripe, on a monthly or annual cycle, by automatic charge. The subscription is automatically renewed for the same term unless terminated by the User before the due date.

Amounts billed are non-refundable, except where mandatory legal provisions apply. For consumers, the 14-day right of withdrawal provided by the Consumer Code applies, without prejudice to the immediate provision of the service.

In the event of a failed payment, non-payment or delay, BlunxAI may suspend or downgrade access to the Service until the situation is regularized.

By the User: the User may cancel their subscription at any time from the dashboard or by contacting support. Cancellation takes effect at the end of the current period.

By BlunxAI: BlunxAI may suspend or terminate access to the Service in the event of non-payment, breach of these Terms, fraudulent or abusive use, or where required by law.

Upon cancellation, access to paid features ends. The User has a reasonable period to export their Data before it is deleted, in accordance with the Privacy Policy.

BlunxAI makes every effort to ensure 99.9% Service availability on an annual basis.

Maintenance operations, whether planned or emergency, may cause temporary interruptions of the Service. BlunxAI strives to limit their duration and to inform Users where reasonably possible.

Service availability does not constitute a guarantee of uninterrupted operation. BlunxAI cannot be held liable for unavailability resulting from force majeure, a failure of third-party networks or infrastructure, or an act attributable to the User.

The Service, its source code, its architecture, its design, its trademarks, logos, names, its documentation and more generally all the elements that make it up are and remain the exclusive property of BlunxAI and/or its licensors. They are protected by intellectual property law.

These Terms grant the User no ownership rights over these elements, but only a limited licence of use, under the conditions described in section 5.

The User, for their part, retains all their rights over their Data and over the Content generated from it, under the conditions described in section 8.

The processing of personal data in the context of using the Service is governed by the Privacy Policy, which forms an integral part of these Terms. The User is invited to read it carefully.

Where the User acts as data controller and connects third-party personal data to the Service, BlunxAI acts as a processor within the meaning of the GDPR. A Data Processing Agreement can be provided on request.

To the extent permitted by law, BlunxAI cannot be held liable for indirect or immaterial damages, such as loss of data, loss of revenue, loss of profits or business, loss of customers or damage to reputation.

Except in the case of gross negligence or wilful misconduct, BlunxAI's aggregate liability under these Terms is limited to the amount actually paid by the User during the 12 months preceding the event giving rise to the liability.

These limitations do not apply in the case of personal injury, breach of personal data protection regulations, or where prohibited by law.

The User is responsible for their use of the Service and of the generated Content, as well as for the compliance of their Data and connected databases with applicable regulations.

The Service is provided "as is" and "as available". Subject to the applicable legal warranties, BlunxAI does not warrant that the Service will meet any particular needs of the User, that it will be free of errors, interruptions or defects, or that the results obtained will be accurate, reliable or fit for a particular use.

The legal warranties of the Consumer Code (legal warranty of conformity, warranty against hidden defects) and of the Civil Code remain applicable to consumers.

BlunxAI may amend these Terms at any time, in particular to reflect changes to the Service, legal or regulatory requirements, or recommendations from supervisory authorities. Users will be informed by any appropriate means (notification in the Service, email or notice at login).

Use of the Service after the new Terms come into force constitutes acceptance of them. If the User refuses the new conditions, they may close their account under the conditions set out in section 11.

These Terms are governed by French law. In the event of a dispute, and failing an amicable resolution within two months, the competent courts will be those of BlunxAI's registered office, except where mandatory legal provisions provide otherwise (in particular for consumers, who may bring proceedings before the court of their place of residence).

In accordance with Articles L. 611-1 et seq. of the French Consumer Code, consumers may use a consumer mediator free of charge in the event of a dispute.

For any question relating to these Terms, you can contact us via the contact page or by email at the address given in the Privacy Policy. Our team undertakes to reply within 24 business hours.